英语邮局快递日常口语

一、在邮局1. 基本用语中文英文请问邮局在哪儿Excuse me, wheres the post office?邮局几点开门/关门What time does the post office open/close?我想寄东西。Id like to send something.我在哪个窗口办理Which counter should I go to?2. 买邮票中文英文请给我几张邮票。Id like to buy some stamps, please.寄往中国的邮票多少钱How much is a stamp to China?寄明信片要多少钱How much is it to send a postcard?给我五张普通的邮票。Five regular stamps, please.有好看的纪念邮票吗Do you have any commemorative stamps?对话示例 - 买邮票A:Hi, Id like to buy some stamps. (你好我想买几张邮票。)B:Sure. How many would you like? (好的。要几张)A:I need three stamps for postcards to China. (我需要三张寄明信片到中国的邮票。)B:Each stamp is $1.20. Thatll be $3.60. (每张1.2美元一共3.6美元。)A:Here you go. Also, do you have any special edition stamps? (给你钱。对了有特别版的邮票吗)B:Yes, we have a new set of flower stamps. Theyre $1.50 each. (有我们有一套新的花卉邮票每张1.5美元。)A:Theyre beautiful! Ill take two of those as well. (真漂亮我也要两张。)B:Great. Your total is $6.60. (好的。一共6.6美元。)二、寄信与明信片1. 寄信中文英文我想寄这封信。Id like to send this letter.寄到中国要多久How long does it take to get to China?是航空信还是平信By airmail or surface mail?航空信。Airmail, please.这封信超重了吗Is this letter overweight?2. 寄明信片中文英文我想寄这张明信片。Id like to send this postcard.寄明信片需要信封吗Do I need an envelope for a postcard?可以直接贴邮票寄吗Can I just put a stamp on it and send it?地址写在这儿就行吗Do I write the address here?对话示例 - 寄信A:Hi, Id like to mail this letter to China. (你好我想寄这封信到中国。)B:OK. By airmail or surface mail? (好的。航空还是平邮)A:Airmail, please. How long will it take? (航空。要多久)B:Airmail takes about 7-10 days. Surface mail takes 4-6 weeks but is cheaper. (航空大概7-10天。平邮4-6周但便宜一些。)A:Ill go with airmail. How much is it? (我选航空。多少钱)B:Let me weigh it... Its 25 grams. Thats $2.50. (我称一下... 25克2.5美元。)A:Here you go. And I need to send this postcard too. (给你钱。还有这张明信片也要寄。)B:Postcard to China is $1.20. Total is $3.70. (明信片到中国1.2美元。一共3.7美元。)A:Great. Thanks! (好的。谢谢)三、寄包裹1. 准备包裹中文英文我想寄个包裹。Id like to send a package / parcel.有纸箱卖吗Do you sell boxes?需要包装材料吗Do you need packing materials?能帮我包装一下吗Can you help me wrap it?2. 选择邮寄方式中文英文寄到中国多少钱How much is it to send this to China?最快的方式是什么Whats the fastest way?最便宜的方式呢Whats the cheapest option?有追踪号码吗Does it come with a tracking number?需要多久能到How long will it take?3. 填写表单中文英文需要填什么表格What forms do I need to fill out?这是海关申报单。This is a customs declaration form.里面是什么物品Whats inside the package?价值多少钱Whats the value?是礼物还是商品Is it a gift or merchandise?对话示例 - 寄包裹A:Hi, Id like to send this package to China. (你好我想寄这个包裹到中国。)B:Sure. Let me weigh it first. Its 2.5 kilograms. (好的。我先称一下。2.5公斤。)A:How much will it be? (多少钱)B:It depends on how you want to send it. We have several options: (这要看您想怎么寄。我们有好几种方式)Economy(slow but cheap) - about 4-6 weeks, $45Standard- about 2-3 weeks, $65Express- about 5-7 days, $95(经济型——慢但便宜4-6周45美元标准型——2-3周65美元快递——5-7天95美元。)A:Ill take standard. Does it include tracking? (我要标准型。有追踪吗)B:Yes, all options include tracking. Youll get a tracking number. (有所有方式都有追踪。您会收到一个追踪号码。)A:Great. What do I need to fill out? (好的。我需要填什么)B:You need to fill out this customs form. Please list the contents and their value. (您需要填这个海关申报单。请列出里面的物品和价值。)A:Its mostly clothes and some snacks. Total value about $100. (主要是衣服和一些零食。总价值大概100美元。)B:Is it a gift? (是礼物吗)A:Yes, for my family. (是的给家人的。)B:OK. Please write gift here. And fill in your address and the recipients address. (好的。请在这里写礼物。然后填上您的地址和收件人地址。)A:(Fills out form) Here you go. (填好了) 给你。)B:Perfect. Thatll be $65. Heres your receipt with the tracking number. (完美。65美元。这是您的收据上面有追踪号码。)A:Thanks! How can I track it? (谢谢怎么追踪)B:You can track it on our website using this number. (您可以用这个号码在我们的网站上追踪。)四、快递服务1. 选择快递公司中文英文说明FedEx联邦快递美国快递公司UPS联合包裹美国快递公司DHL中外运敦豪德国快递公司国际强项USPS美国邮政美国邮政局Royal Mail英国皇家邮政英国邮政EMS特快专递各国邮政的快递服务2. 寄快递中文英文我想用快递寄这个。Id like to send this by express courier.有上门取件服务吗Do you offer pickup service?什么时候能取件What time can you pick it up?需要我打印运单吗Do I need to print the shipping label?可以预约时间吗Can I schedule a pickup time?3. 快递查询中文英文我想查一下快递。Id like to track my package.我的包裹到哪儿了Where is my package?追踪号码是...The tracking number is...显示已签收但我没收到。It says delivered but I didnt receive it.能帮我查一下吗Can you check for me?对话示例 - 快递查询A:Hello, Id like to track a package. (你好我想查一个包裹。)B:Sure. Do you have the tracking number? (好的。有追踪号码吗)A:Yes, its 1234567890. (有是1234567890。)B:Let me check... Your package left China on Monday and arrived in the US yesterday. Its currently at the local distribution center and should be delivered tomorrow. (我查一下... 您的包裹周一离开中国昨天到达美国。现在在本地分拣中心预计明天送达。)A:Great. Do I need to sign for it? (好的。需要签收吗)B:Yes, it requires a signature. (需要签收。)A:I wont be home tomorrow. Can I pick it up at the depot? (我明天不在家。可以去仓库自取吗)B:You can request to hold it at the facility. Let me make a note for you. (您可以申请留在仓库自取。我帮您备注一下。)A:Thanks so much! (非常感谢)五、常见问题与处理1. 包裹问题中文英文包裹丢了。My package is lost.包裹损坏了。My package is damaged.包裹延误了。My package is delayed.可以索赔吗Can I file a claim?需要什么文件What documents do I need?2. 退回与重寄中文英文包裹被退回了。My package was returned.为什么被退回Why was it returned?地址写错了。The address was wrong.需要重新寄。I need to resend it.3. 关税与税费中文英文需要交关税吗Do I need to pay customs duties?关税是多少How much is the customs fee?这个包裹被海关扣了。This package is held by customs.需要什么清关文件What documents are needed for customs clearance?对话示例 - 包裹问题A:Hi, Im tracking a package that was supposed to arrive last week, but its still not here. (你好我在查一个包裹上周就该到的但还没收到。)B:Im sorry to hear that. Can I have your tracking number? (很抱歉听到这个。能给我追踪号码吗)A:Its 1234567890. (是1234567890。)B:Let me look... It shows that it arrived in the country on the 10th, but theres been no update since then. Ill open an investigation for you. (我看看... 显示10号到达本国但之后没有更新。我为您开启调查。)A:How long will that take? (要多久)B:Usually 3-5 business days. Theyll try to locate the package. (通常3-5个工作日。他们会尽力查找包裹。)A:And if its lost? (如果丢了呢)B:If its confirmed lost, you can file a claim for compensation. Do you have insurance on the package? (如果确认丢失您可以申请索赔。包裹有保险吗)A:Yes, I purchased insurance. (有我买了保险。)B:Good. Ill start the process. Youll receive an email with updates. (好的。我启动流程。您会收到更新邮件。)A:Thank you. (谢谢。)六、邮局/快递词汇大全1. 基本词汇 (Basic Terms)英文中文英文中文Post office邮局Mail邮件Postal service邮政服务Courier快递公司Letter信件Postcard明信片Package / Parcel包裹Envelope信封Stamp邮票Postage邮资Tracking number追踪号码Receipt收据2. 邮寄方式 (Shipping Methods)英文中文英文中文Airmail航空邮件Surface mail平邮/海运Registered mail挂号信Certified mail保价信Express mail特快专递Priority mail优先邮件First-class mail第一类邮件Standard shipping标准邮寄Expedited shipping加急邮寄Overnight shipping次日达International shipping国际邮寄Domestic shipping国内邮寄3. 快递公司 (Courier Companies)英文中文英文中文FedEx联邦快递UPS联合包裹DHL中外运敦豪USPS美国邮政Royal Mail英国皇家邮政EMS特快专递SF Express顺丰速运TNT天地快运4. 包装材料 (Packaging Materials)英文中文英文中文Box纸箱Envelope信封Bubble wrap气泡膜Packing peanuts填充颗粒Tape胶带Shipping label运单标签Customs form海关申报单Packing slip装箱单5. 状态与问题 (Status Issues)英文中文英文中文In transit运输中Out for delivery派送中Delivered已签收Attempted delivery尝试派送Return to sender退回寄件人Forwarded转发Delayed延误Lost丢失Damaged损坏Held at customs海关扣留Customs clearance清关Insufficient postage邮资不足Wrong address地址错误Recipient unknown查无此人6. 服务相关 (Services)英文中文英文中文Tracking追踪Insurance保险Signature required需要签收Delivery confirmation送达确认Pickup service上门取件Hold for pickup自取Forwarding转寄PO Box邮政信箱7. 邮局人员与地点 (People Places)英文中文英文中文Postal worker邮政工作人员Mail carrier邮递员Courier driver快递司机Counter柜台Post office box邮政信箱Mail slot投信口Collection box邮筒Sorting facility分拣中心Distribution center分拨中心Local depot本地仓库七、实用短语速查表英文中文场景Id like to send this letter/package.我想寄这封信/包裹。寄件How much is it to send this to...?寄到...多少钱询价How long will it take?要多久询价Whats the fastest way?最快的方式是什么选择方式I need a tracking number.我需要追踪号码。寄件Please fill out this form.请填一下这张表。填写单据Whats inside the package?里面是什么海关申报Is it a gift?是礼物吗海关申报Id like to buy some stamps.我想买几张邮票。买邮票Id like to track my package.我想查一下我的包裹。查询My package hasnt arrived.我的包裹还没到。查询It says delivered but I didnt get it.显示已签收但我没收到。问题处理八、完整邮局对话示例场景寄包裹回国Part 1: 在邮局A:Next, please! (下一位)B:Hi, Id like to send this package to China. (你好我想寄这个包裹到中国。)A:Sure. Let me weigh it for you. Its 3.2 kilograms. (好的。我帮您称一下。3.2公斤。)B:How much would it be? (多少钱)A:It depends on the shipping method. Here are your options: (要看您选什么方式。这些是选项)Surface mail:4-8 weeks, $40Airmail:2-3 weeks, $65Express:5-7 days, $95(平邮4-8周40美元航空2-3周65美元快递5-7天95美元。)B:Ill go with airmail. Does it include tracking? (我选航空。有追踪吗)A:Yes, all options include tracking. Youll get a tracking number. (有所有方式都带追踪。您会得到一个追踪号码。)B:Great. Thats what I want. (好的。就要这个。)Part 2: 海关申报A:OK. Youll need to fill out a customs declaration form. Please list whats inside and the value. (好的。您需要填一份海关申报单。请列出里面的物品和价值。)B:Its mostly clothes, some snacks, and a few small gifts. Total value about $150. (主要是衣服、一些零食和小礼物。总价值大概150美元。)A:Is everything new or used? (都是新的还是旧的)B:The clothes are new, the rest are just snacks and small items. (衣服是新的其他就是零食和小东西。)A:OK. Please write gift here to indicate its not for resale. (好的。请在这里写礼物表明不是用于销售的。)B:(Fills out form) Here you go. (填好了) 给你。)A:Perfect. Now I need your address and the recipients address clearly written on the package. (完美。现在需要您在包裹上写清楚您的地址和收件人地址。)B:Ive already done that. (我已经写好了。)A:Great. Let me just tape it up to make sure its secure. (好的。我再帮您加固一下。)Part 3: 付款与收据A:OK, all set. Thatll be $65. (好了都弄好了。65美元。)B:Can I pay by card? (可以刷卡吗)A:Yes. Please insert your card. (可以。请插卡。)(B pays)A:Heres your receipt. Your tracking number is at the bottom. You can track it on our website. (这是您的收据。追踪号码在底部。您可以在我们网站上查询。)B:Thanks. How long did you say it would take? (谢谢。刚才说大概要多久)A:Airmail to China usually takes 2-3 weeks, but it could be a little longer during holidays. (航空到中国通常2-3周但节假日可能会久一点。)B:OK. Thanks for your help! (好的。谢谢帮助)A:Youre welcome! Next! (不客气下一位)场景快递查询Part 1: 网上查询(At home, on computer)A:Let me check where my package is. (我查查包裹到哪儿了。)(Opens tracking website, enters number)A:OK... It says in transit and its in Chicago now. Last update was yesterday. (好... 显示运输中现在在芝加哥。上次更新是昨天。)B:When is it supposed to arrive? (预计什么时候到)A:It says by Friday. Todays Wednesday, so two more days. (显示周五前。今天周三还有两天。)B:Thats not too bad. (那还行。)Part 2: 打电话查询(Friday comes, package not arrived)A:Its Friday and the package still isnt here. Im going to call. (周五了包裹还没到。我打电话问问。)B:Good idea. (好主意。)A:(On phone) Hello, Id like to track a package. (打电话) 你好我想查一个包裹。)C:Sure. Can I have your tracking number? (好的。能给我追踪号码吗)A:Yes, its 1234567890. (是1234567890。)C:Let me check... I see that your package arrived at the local facility this morning. It should be out for delivery today. (我查一下... 您的包裹今早到达本地分拣中心。今天应该会派送。)A:Oh good! So it will arrive today? (哦好的所以今天能到)C:Yes, its scheduled for delivery by 8 PM. (是的预计今晚8点前送达。)A:Great. Do I need to sign for it? (好的。需要签收吗)C:Yes, it requires a signature. (需要签收。)A:OK. Ill be home. Thanks for your help! (好的。我会在家。谢谢帮助)C:Youre welcome. Have a good day! (不客气。祝您有美好的一天)Part 3: 收到包裹(Later that day)A:(Doorbell rings) That must be the package! (门铃响) 一定是包裹)B:Ill get it! (我去开门)(B opens door to delivery person)D:Package for Zhang Wei? Signature required. (张伟的包裹需要签收。)B:Thats us. Here you go. (是我们的。给你签。)D:Thanks. Have a good one! (谢谢。祝好)B:You too! (你也是)A:Finally! Lets open it. (终于到了打开看看。)